Introduction

This User Policy outlines the terms and guidelines that govern the use of Credit Butterfly’s (“we,” “our,” or “us”) credit repair services. By engaging with our services, you agree to adhere to the following user policy.

1. Eligibility:

Our credit repair services are available to individuals who are at least 18 years old and legally eligible to enter into contracts. By using our services, you represent that you meet these eligibility requirements.

2. User Conduct:

When using our credit repair services, you agree to:

  • Provide accurate and truthful information during the credit repair process.
  • Comply with all applicable laws, regulations, and industry standards.
  • Treat our staff and other users with respect and professionalism.

3. Communication:

We may communicate with you through various means, including email, phone calls, and secure online portals. It is your responsibility to provide accurate and up-to-date contact information and to respond promptly to our communications.

4. Payment and Fees:

You agree to pay the fees associated with our credit repair services as outlined in the agreement you signed upon engagement. Payment terms and schedules will also be specified in the agreement. All payments are non-refundable once services have been rendered.

5. Client Responsibilities:

You are responsible for:

  • Providing accurate and complete information necessary for the credit repair process.
  • Cooperating in a timely manner by providing requested documentation and responding to our communications promptly.
  • Not engaging in any deceptive or fraudulent activities related to your credit repair efforts.

6. No Guaranteed Outcomes:

You acknowledge that the information you provide to us, including personal and financial details, is necessary for the credit repair process. We will treat this information as confidential and use it solely for the purpose of providing credit repair services.

7. Privacy and Confidentiality:

You acknowledge that the information you provide to us, including personal and financial details, is necessary for the credit repair process. We will treat this information as confidential and use it solely for the purpose of providing credit repair services.

8. Termination of Services:

You have the right to terminate our services at any time. We also reserve the right to terminate services if you breach this user policy, engage in fraudulent activities, or fail to fulfill your responsibilities.

9. Limitation of Liability:

We are not liable for any damages, losses, or expenses resulting from the use of our credit repair services. You acknowledge that the credit repair process involves inherent uncertainties and risks.

10. Amendments to Terms:

We may update these terms and conditions from time to time. Continued use of our services after any changes constitutes your acceptance of the updated terms.

11. Severability:

If any provision of this user policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.